Category: Featured

I read something years ago about August and, as I was reviewing my August goals, it came to mind. To paraphrase...   August is a funny month. Many people enjoy... Read More

Have you ever prepared to sell a house?   Painting the walls, increasing curb appeal with some bushes/flowers, decluttering to make it "showable", upgrading appliances, etc. only to discover, once... Read More

When was the last time you/your team said "no" to a customer?   "No, we don't do X?" "No, we don't offer Y?"   Inside each of these "No's" is... Read More

As mentioned last week, I recently started fostering a dog, ideally I'll be able to adopt him. He has some heart issues and we'll discover the extent of those next... Read More

Have you ever just craved a reboot? Something to shift up the energy? That was me two weekends ago. While I love what I do and am so grateful to... Read More

In seeing businesses starting to re-open, I'm also seeing many of them lose the customer focus so prevalent in the early days of the pandemic.   From Covid-19 surcharges on... Read More

I've been partnering with clients and watching businesses over the past couple of months, here's what I'm seeing:   Biz owners who have stayed focused and implemented are doing well... Read More

I live up the street from a small gourmet pizza shop. Their food is amazing.   Connecting with the owner over a few visits pre-pandemic, I learned that they're having... Read More

Many define their "best" customers as the "big ticket" customers -- those who buy the biggest programs, products and services.   And, assuming all things are equal, clients who do... Read More

You know businesses who are getting relief/support from the PayCheck Protection Program and/or the EIDL.   You may/may not be one of them.   Like the plant in this picture,... Read More

Last week we spoke about the 3 Types of Entrepreneurial Overwhelm and I promised that we’d discuss the “3 Business Growth Stages™” and how to know where you are and... Read More

It was 2:30am and I was happily sleeping after my second 12+ hour day at a conference in Atlanta.   And then came the dings. Ding. Ding. Ding. Each one... Read More

I recently read Hit Refresh: The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone by Satya Nadella and the following is one of several passages that... Read More

Sandra Martini discusses the 3 components of every successful business -- small or large. We received quite a few follow-ups to last week's article on 3 key marketing skills. Most... Read More

  Sandra Martini shares her big list of goals for 2017 and how setting full-year goals can be advantageous to achievement. There's just something about writing goals down and committing... Read More

The one question which stops most people in their tracks:  "What are you tracking?" It usually ends with "hmm, revenue" or "revenue and expenses". While revenue and expenses are key... Read More

We're (finally!) seeing a lot of businesses starting to focus on client care and the client experience. The Harvard Business Review recently referred to this as a "new" strategy: "The... Read More

A few months ago I had mentioned the book The 10X Rule by Grant Cardone and while speaking with a client who's doing very well, I asked "What if you... Read More