More than that, once they invest, assuming it’s a good fit, you want to ensure that they stay with you and become raving fans. There are several steps to ensuring this happens.
From business model to language to anticipating objections, how you handle mistakes and more, this is the information you must (and I don’t use that word lightly) know.
Extreme Client Care™ is about so much more than simply sending “thank you” cards. It’s a culture that permeates your entire business — from you to team members and systems, everything. Regardless of the number of people on your team or in your business, the
ultimate responsibility is with you.
It’s your reputation and your business.